Technical Help

You can find all the TECHNICAL INFORMATION needed on all of our GO Inkjet products on this technical help page.

If you are unable to find the information you need then please feel free to contact us for help.



You will also find the most common issues that you may come across when refilling your cartridges on the ink refill instructions pages above.

Epson & Brother Ink Cartridges (Instructions Not applicable please read) – You should use specific “refillable ink cartridges” for the Epson and Brother printers to make the refill process much more reliable and cost effective.

Refilling existing OEM Brother and Epson will require a chip resetter (extra cost to buy) and will then rely upon the reliability of the existing ink cartridge chips.

Using cartridges specifically for refilling will reduce the cost, unreliability and make the process much easier in the long run as they are manufactured to be refilled time and time again.

Print Head Cleaning Instructions

If you are having issues with print quality, the most likely cause will be the print heads that need to be cleaned. If you click on the link you will be able to see the instructions for ink cartridge where the print head is built onto the cartridge. Please click on Print head cleaning instructions.

Photo Paper Technical Help

Q: Paper doesn’t feed through my printer or shows paper jam

A: Check that you printer can handle the paper thickness and size together, such as A4 and 230gsm. Some printers may accept 230gsm but this could be limited to the paper size such as only 6×4 inch 230gsm can be used. If you go to the manufacturers web sites and search for your printer, you will be able to look at the “Media Handling” or “Paper Type” that is most suitable for your printer.

Please ensure you have selected the highest print quality in your printer settings.

A: Your printer settings may need to be changed from the default photo paper thickness on your printer. This can be done via the pop up prompt you get prior to printing or by going to the following area on your computer: Control Panel > Printers (hover over your printer icon, right click and look for “Printer Preferences” and click. This is the area where you need to change the paper type. You can select “Other Photo Paper” or Search for a most relevant choice for your printer from the manufacturers photo paper names and weights, you can see a few samples below:

** Please note some Epson printers may not feed the GO Inkjet photo paper due to Epson designing their printers for their own photo paper surfaces. The GO Inkjet photo paper has a more glossy smooth coating in comparison to the manufacturers photo paper which some printer pick up rollers struggle to feed through. The thicker gsm combined with glossiness could cause feed issues. Other feed issues with the glossy paper could be down to a coating being on the pick up roller (usually on printers that have been used quite a lot for printing).

Please check the paper handling for the paper trays and paper feeds, the manufacturer will state how many pages “maximum” can fit in the printer tray.

Some printers may need photo paper to be fed from a manual feed tray or similar rather than the standard tray which would be used for normal paper.

A: Sometimes the photo paper may stick slightly to each other due to any static build up, if you seperate the sheets and reinstall into your printer, this should cure the problem.

A: Some printers can only feed 1 sheet at a time for printing photos, please check your instruction manual for your printer.

Q: I have printed on the photo paper and the ink will not dry and wipes off.

A: Our glossy photo paper is waterproof, if you are using a pigment ink cartridge (waterbased ink) this is the reason why the ink will not dry. Normal dye based printer ink is fine as this is a dye ink and not waterbased.