Refill Help and Troubleshooting

WHAT YOU NEED TO KNOW WHEN REFILLING YOUR INK CARTRIDGES

When you are refilling your own ink cartridges using our ink refill kits, you do so in the fact that the ink cartridge you are refilling is working correctly before and after it has been removed from the printer. Please note the below:

Ink cartridges are “Intended for single use” meaning the manufacturer will make the print heads and chips perform to their “intended” single working life cycle. However! Ink cartridges can be used more than once by refilling, please keep in mind that the following problems can occur which has no link to using an ink refill kit.

 

PLEASE TAKE A LOOK BELOW AT THE COMMON ISSUES AND SOLUTIONS 

 

1 – Poor Printing / Missing Print or colours missing

Missing lines blocked print head

If you are seeing POOR PRINT / FAINT LINES or MISSING COLOURS when printing, this is usually caused by BLOCKED PRINT HEADS.

If the cartridge is left empty for a period of time, or your printer is not used on a regular basis the ink will dry up and clog the tiny holes on the print head. If this happens you will need to clean your print head. This can be done in 2 ways:

A – Using the printer head clean function on your printer or printer software. (Usually found in the maintenance area)

B – Use a print head cleaner to dissolve the dried ink on the ink cartridge. (Available to buy via the link)

Print head cleaner is usually used in more severe cases as this will dissolve dried ink inside the print head, rather than a “print head clean” on the printer will only clean the surface of the print head.

2 – Ink Level Shows Low or No Ink After Refilling

OEM cartridge chips are programmed for single use. When you refill, there IS NOT a sensor that measures the ink level inside the cartridge. When cartridges are programmed they are done so that the ink level drops when it knows how much print has been put on the page from your print program such as Word etc. This then reduces accordingly dependant on what document you are printing whether it is text or a photo. 

So when you refill the cartridge the chip will still think the ink is either low or empty. You can over ride the ink level monitor please check your printer manual for doing so or check our ink refill instructions, which will show some methods for some printers.

3 – Cartridge Not Detected

Ink Cartridges have a thin copper contact (SEE BELOW IMAGE), which over time will wear or oxidise especially if the cartridge has been inserted and reinserted a too many times. If there is insufficient contact the printer will show the words CARTRIDGE NOT DETECTED or similar. Sometimes this could also be down to dirt or ink on the contacts in the printer which can be cleaned using a non static cloth.

If the chip on the cartridge has been subject to static or the ink cartridge chip has failed, then you will also see the same message. If this is the case, the cartridge is not in a usable state and must be sent for recycling and a new one purchased.

Ink Cartridge contacts

4 – Green/Brown Print or Dirty Coloured Print

USER ERROR – This is down to the inks being mixed internally due to overfilling. Inside the colour cartridge there are 3 chambers for the 3 different coloured inks (cyan, magenta and yellow). If you insert too much cyan ink into the chamber it will flow into the next chamber such as the yellow. This will then mix and print green. You must always refill with caution and small amounts to make sure this does not happen. If you do overfill you will damage the ink cartridge and it cannot be used.

5 – Ink Leaked in the bottom of my Printer

USER ERROR – If after refilling you find excess ink in the bottom of your printer, this is down to the ink cartridge being over filled. It’s extremely important to around 4-8 hrs after refilling for any excess ink to run from the cartridge if it has been over filled. This way you reduce the risk of causing any damage to your printer.

CONCLUSION – IMPORTANT PLEASE READ

The most likely issues you will have are dried ink blockages. Over the years of selling thousands of refill kits, there is a great success rate when refilling. With the ink cartridge chips being electronic, it is of course as with any electronic device that these can fail which is out of our control. So please do keep this mind when purchasing.

Successful refilling is down to the condition of “YOUR” ink cartridge. We are providing you with ink to refill only, NOT the cartridge, NOT the chip on the cartridge and NOT the print head. 

Your Ink Cartridge / Chip / Print Heads are the only things relating to non user refilling problems should they arise. Please see common cartridge issues above.

REFILL KITS ARE SIMPLY BOTTLES OF INK, THERE IS LITTLE TO GO WRONG OTHER THAN BROKEN BOTTLES / NEEDLES OR LEAKING BOTTLES FOR EXAMPLE.

IF YOU DO EXPERIENCE ANY OTHER ISSUES, PLEASE FEEL FREE TO CONTACT US BELOW.